Question 1

What about COVID-19?

Accepted Answer

In light of the recent outbreak of COVID-19 worldwide, Margate Mini Coach / Margate Coach would like to assure our passengers that we take our passengers health and safety very seriously.
 	As COVID-19 passes 100 cases in South Africa we would like to advise our passengers should you not need to travel to rather postpone travel arrangements until further notice. Should you feel the need to postpone your travel and put your tickets on credit, you may contact us via our social media pages, email, live chat and +27 39 312 1406.
 	Please be aware passengers not making contact with us and coming up as a no show will not be eligible for postponement, credit or refund.
 	We urge all passengers with bookings travelling from Italy, Iran, South Korea, Spain, Germany, the United States of America, the United Kingdom and China to make contact with us to postpone their travel until further notice.



 	We have increased our fleet cleaning efforts which includes a strict disinfection before the vehicle departs from the depot and the airport. During this time, we urge our passengers to take necessary precautions to aid in preventative measures of contracting COVID-19 whilst travelling.

Question 2

What are your trading hours?

Accepted Answer

Our trading hours are:

 	Monday-Friday 08:30-16:30
 	Saturday's 08:30-12:00
 	Closed on Sunday's and public holidays.
 	24 December and 31 December 08:30-13:00

Question 3

Do we have WiFi?

Accepted Answer

Selected services have free unlimited WiFi on board, keep a lookout for the free unlimited WiFi on board stickers.

Question 4

What should I do if I get an error message?

Accepted Answer

If you repeatedly experience error messages, please make a note of the text or screen print of the error message and what you were doing at the time the error message appeared. You can then contact us so that we can identify the cause of the problem.

Question 5

Do we wait for late passengers?

Accepted Answer

We offer up to five minutes waiting time for paid passengers departing from Durban Airport that have notified us about a delayed flight.

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