Emergency Hotline: 0800 029 999
WhatsApp Support Line: 0600-123456

Reservations +27 39 312 1406 Mon-Fri 08:30-16:30 | Sat 08:30-12:00 | Sun & Public Holidays closed

Frequently Asked Questions

Helpie FAQ

FAQ

  • What about COVID-19?

    • In light of the recent outbreak of COVID-19 worldwide, Margate Mini Coach / Margate Coach would like to assure our passengers that we take our passengers health and safety very seriously.
    • As COVID-19 passes 100 cases in South Africa we would like to advise our passengers should you not need to travel to rather postpone travel arrangements until further notice. Should you feel the need to postpone your travel and put your tickets on credit, you may contact us via our social media pages, email, live chat and +27 39 312 1406.
    • Please be aware passengers not making contact with us and coming up as a no show will not be eligible for postponement, credit or refund.
    • We urge all passengers with bookings travelling from Italy, Iran, South Korea, Spain, Germany, the United States of America, the United Kingdom and China to make contact with us to postpone their travel until further notice.
    • We have increased our fleet cleaning efforts which includes a strict disinfection before the vehicle departs from the depot and the airport. During this time, we urge our passengers to take necessary precautions to aid in preventative measures of contracting COVID-19 whilst travelling.

  • What are your trading hours?

    Our trading hours are:

    • Monday-Friday 08:30-16:30
    • Saturday's 08:30-12:00
    • Closed on Sunday's and public holidays.
    • 24 December and 31 December 08:30-13:00

  • Do we have WiFi?

    Selected services have free unlimited WiFi on board, keep a lookout for the free unlimited WiFi on board stickers.

  • Do we wait for late passengers?

    We offer up to five minutes waiting time for paid passengers departing from Durban Airport that have notified us about a delayed flight.

  • Where can I book your service?

    Bookings are available online click here to book now, through our reservation line on +27 39 312 1406, Pick n Pay Nationwide, Shoprite Nationwide, Checkers Nationwide, selected agents along the South Coast and at any Greyhound store nationwide.

  • Do you have baby chairs?

    Unfortunately not, one would need to provide their own.

  • What happens when I miss my service?

    Should you fail to check in within the allocated time prior to scheduled departure or board at the stipulated time, you will be regarded as a no-show and will forfeit your seat as well as the fare that is allocated to that leg of your reservation. A no-show is not entitled to a refund for the value of the service missed.

  • Can I change the name or route on my ticket?

    All Margate Coach / Margate Mini Coach tickets are strictly nominative and non-transferable between persons. This means that it isn’t possible to change or modify the name on a ticket.

  • What happens if I can’t locate my driver?

    If you cannot locate the bus or driver, call us on +27 39 312 1406 for assistance.

  • What luggage entitlement will I have?

    Local travelers are entitled to one standard suitcase and one carry on. International travelers are entitled to two standard suitcases and one carry on. A charge of R50.00 can be made for any extra or non standard luggage. Note that Margate Coach / Margate Mini Coach has basic insurance for lost luggage, each passenger should ensure they are adequately insured.

  • What if I am pregnant?

    Unless you are in possession of a medical certificate stating that you are fit to travel, you are advised not to make a booking and board any any of our coaches.

  • How do I pay for my transport?

    Payment can be made with a Visa or MasterCard, Credit, Debit and Cheque cards are accepted as long as it has been opened to online purchases. Privacy and Security: Using a card to purchase Margate Mini Coach tickets is safe. All personal and card information is encrypted through secure server software to prevent any third party access to your data.

  • I cannot find a route I want to book?

    Kindly call our reservation line on +27 39 312 1406 to make the booking manually.

  • What information do I need in order to book?

    The passengers name, surname, contact number and emergency contact number.

  • Can I put my ticket on credit?

    Tickets that are cancelled shall not be refunded, but provided that same is done at least 24 hours prior to a departure time, an alternative booking (“the re-booking”) may be done for the next available seat on the same route and for the same passenger as the initial ticket. If such a re-booking is not done within the aforesaid 24 hour period no re-booking may be made. No more than one re-booking will be allowed per ticket issued. Any increase in the cost /price of the ticket will be for the account of the passenger, payable immediately on making the re-booking. Any request for a re-booking must be accompanied by the original ticket. The reservations agency and/or Margate Coaches may at their own discretion, levy an administrative fee for a re-booking. Re-bookings may be made at Margate Coaches offices or at the authorized agency where the ticket was bought originally.

  • How do I get to the bus stop at Durban Airport?

    Once you have collected your luggage, look for Standard Bank. Take the Standard Bank exit on your left and the Public Transport Area is on your right. Map For Reference

  • Cancellations, can I get a refund?

    We do not work on a refund basis but can keep your ticket on credit for two months provided the cancellation is not less than 24 hours prior to the scheduled departure time. For emergency cancellations i.e the passenger has fallen ill or a family member has passed away and the passenger is no longer able to travel will need to be accompanied by a letter of admission to hospital or a death certificate.

  • What if my flight is delayed?

    Call us on +27 39 312 1406 with flight check-in time should a delay occur to enable us to see if we can assist with our next available coach. Please note that we are not liable for flight delays and we will only be able to assist as best we can on the day. Clients that adhere to the 90 minutes connection leeway will not be charged a re booking fee. Clients that do not adhere to the 90 minutes connection leeway will be charged a R40.00 re booking fee.

  • What time do I need to be waiting?

    15 minutes prior to departure time.

  • Is eating and drinking allowed in the coach?

    Eating, drinking, smoking and the use of drugs is prohibited when boarding the coach, including electronic cigarettes.

  • Will I be contacted if I am not on time?

    No clients will be contacted on the day of travel.

    • Online Bookings

  • What should I do if I get an error message?

    If you repeatedly experience error messages, please make a note of the text or screen print of the error message and what you were doing at the time the error message appeared. You can then contact us so that we can identify the cause of the problem.

  • Do I need to collect my ticket(s) at Shoprite or Checkers?

    When booking our service it is not necessary to collect the ticket(s), one may board with the reference number received after paying for your ticket.

  • Accepted credit cards?

    For payments made through our website, we accept Visa and Mastercard only.

  • Buying from outside the borders?

    Yes, you can, the Margate Coach website accepts international credit cards.

  • 15 minute window for payment?

    When you select tickets, they are temporarily reserved for you and are not available to anyone else. As shuttles can sell out quickly and requests for tickets are constant, Margate Coach cannot hold tickets for you indefinitely and have set a limit of 15 minutes after which time, the tickets are returned to the system. The system displays a timer showing how much time remains to make payment.

    • Important Notice

    After the presidents address to the nation we will stop operations as from Thursday 26 March 2020 midnight and will resume operations currently on the morning of the 17th of April 2020 providing there is no extension on the lock down.

    All passengers booked between the 27th and the 16th will automatically be put on credit until further notice, however the onus is on the passenger to make contact with us to re book their ticket/s.

    Our systems have been closed for bookings between Friday 27 March 2020 and Thursday 16 April 2020.

    All future bookings can still be made via our website.