Frequently Asked Questions

Before You Book

What information do I need in order to book?

The passengers name, surname, contact number and emergency contact number.

I cannot find a route I want to book?

Kindly call our reservation line on +27 39 312 1406 to make the booking manually.

How do I pay for my transport?

Payment can be made with a Visa or MasterCard, Credit, Debit and Cheque cards are accepted as long as it has been opened to online purchases.

 

Privacy and Security: Using a card to purchase Margate Mini Coach tickets is safe. All personal and card information is encrypted through secure server software to prevent any third party access to your data.

What if I am pregnant?

Unless you are in possession of a medical certificate stating that you are fit to travel, you are advised not to make a booking and board any any of our coaches.

Before You Travel

What luggage entitlement will I have?

Local travellers are entitled to one standard suitcase and one carry on. International travellers are entitled to two standard suitcases and one carry on.

What happens if I can’t locate my driver?

If you cannot locate the bus or driver, call us on +27 39 312 1406 for assistance.

How long will the trip take?

The trip will take approximately two and a half hours depending where your chosen destination is.

Can I change the name or route on my ticket?

All Margate Coach / Margate Mini Coach tickets are strictly nominative and non-transferable between persons. This means that it isn’t possible to change or modify the name on a ticket.

Frequently Asked Questions

Will I be contacted if I am not on time?

No clients will be contacted on the day of travel.

Do you have baby chairs?

Unfortunately not, one would need to provide their own.

How do I book through Computicket?

Please find the link below of a tutorial that will show you how. Click Here For Tutorial

Is eating and drinking allowed in the coach?

Eating, drinking and smoking is prohibited when boarding the coach, including electronic cigarettes.

What time do I need to be waiting?

15 minutes prior to departure time.

What if my flight is delayed?

Call us on +27 39 312 1406 with flight check-in time should a delay occur to enable us to see if we can assist with our next available coach. Please note that we are not liable for flight delays and we will only be able to assist as best we can on the day. Clients that adhere to the 90 minutes connection leeway will not be charged a rebooking fee.

 

Clients that do not adhere to the 90 minutes connection leeway will be charged a R40.00 rebooking fee.

Can I get a refund?

We do not work on a refund basis but can keep your ticket on credit conditions apply, Terms & Conditions

How do I get to the bus stop at King Shaka airport?

Once you have collected your luggage, look for Standard Bank. Take the Standard Bank exit on your left and the Public Transport Area is on your right.

Can I put my ticket on credit?

Tickets that are cancelled shall not be refunded, but provided that same is done at least 24 hours prior to a departure time, an alternative booking (“the re-booking”) may be done for the next available seat on the same route and for the same passenger as the initial ticket. If such a re-booking is not done within the aforesaid 24 hour period no re-booking may be made.

 

No more than one re-booking will be allowed per ticket issued. Any increase in the cost /price of the ticket will be for the account of the passenger, payable immediately on making the re-booking. Any request for a re-booking must be accompanied by the original ticket. The reservations agency and/or Margate Coaches may at their own discretion, levy an administrative fee for a re-booking. Re-bookings may be made at Margate Coaches offices or at the authorized agency where the ticket was bought originally.