Local travelers are entitled to one standard suitcase and one carry on. International travelers are entitled to two standard suitcases and one carry on. A charge of R50.00 can be made for any extra or non standard luggage. Note that Margate Coach / Margate Mini Coach has basic insurance for lost luggage, each passenger should ensure they are adequately insured.
Margate Coach / Margate Mini Coach is not liable for fragile or perishable items, items having a special value, such as money, jewellery, precious metals, computers, cellular phones, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, or samples, whether or not such baggage was handed over to a member of our staff.
All Margate Coach / Margate Mini Coach tickets are strictly nominative and non-transferable between persons. This means that it isn’t possible to change or modify the name on a ticket.
Flight Delays & Tight Connections
When booking online it is important to leave at least 90 minutes extra for connection purposes, booking tight connections are at the passengers own risk and Margate Coach / Margate Mini Coach cannot be held responsible.
Call us on +27 39 312 1406 with flight check-in time should a delay occur to enable us to see if we can assist with our next available coach. Please note that we are not liable for flight delays and we will only be able to assist as best we can on the day. Clients that adhere to the 90 minutes connection leeway will not be charged a re-booking fee. Clients that do not adhere to the 90 minutes connection leeway will be charged a R40.00 re-booking fee.
Smoking, Drinking & Use Of Drugs
Smoking, drinking and the use of drugs is strictly prohibited on our vehicles. Failure to comply with the policy will have you instructed to disembark immediately or at the nearest stop.
We do not work on a refund basis but can keep your ticket on credit for two months provided the cancellation is not less than 24 hours prior to the scheduled departure time. For emergency cancellations i.e the passenger has fallen ill or a family member has passed away and the passenger is no longer able to travel will need to be accompanied by a letter of admission to hospital or a death certificate.
Passenger Late Arrival
Passengers are required to be at the departure point 15 minutes before the departure time shown on the ticket. Any seat not filled within 5 minutes prior to the scheduled departure time, may be offered for sale to standby passengers.
Should you fail to check in within the allocated time prior to scheduled departure or board at the stipulated time, you will be regarded as a no-show and will forfeit your seat as well as the fare that is allocated to that leg of your reservation. A no-show is not entitled to a refund for the value of the service missed.
Tickets that are cancelled shall not be refunded, but provided that same is done at least 24 hours prior to a departure time, an alternative booking (“the re-booking”) may be done for the next available seat on the same route and for the same passenger as the initial ticket. If such a re-booking is not done within the aforesaid 24 hour period no re-booking may be made.
No more than one re-booking will be allowed per ticket issued. Any increase in the cost /price of the ticket will be for the account of the passenger, payable immediately on making the re-booking. Any request for a re-booking must be accompanied by the original ticket. The reservations agency and/or Margate Coaches may at their own discretion, levy an administrative fee for a re-booking. Re-bookings may be made at Margate Coaches offices or at the authorized agency where the ticket was bought originally.
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