Infants and Children
Infants (age of twelve months and younger) travel free of charge on the lap and children from one year and up require a booked seat.
Baggage
Local travelers are entitled to one standard suitcase and one carry-on. International travelers are entitled to two standard suitcases and one carry-on. A charge of R50.00 can be made for any extra or non-standard luggage on the basis of making contact with our call centre. Margate Coach reserves the right to refuse any non standard luggage that is not able to be transported.
Note that Margate Coach / Margate Mini Coach has basic insurance for lost luggage, each passenger should ensure they are adequately insured.
Margate Coach / Margate Mini Coach is not liable for fragile or perishable items, items having a special value, such as money, jewelry, precious metals, computers, cellular phones, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, or samples, whether or not such baggage was handed over to a member of our staff.
Boarding The Vehicle
Each passenger is expected to board with their issued ticket and ID book/card, no passenger will be allowed to travel should they not have the required documentation.
Passengers are able to request their tickets via our booking website in order to reprint their tickets at home.
Ticket Changes
Flight Delays & Tight Connections
When booking online it is important to leave at least 90 minutes extra for connection purposes, booking tight connections is at the passenger’s own risk and Margate Coach / Margate Mini Coach cannot be held responsible.
Call us on +27 39 312 1406 with flight check-in time should a delay occur to enable us to see if we can assist with our next available coach. Please note that we are not liable for flight delays and we will only be able to assist as best we can on the day. A re-booking fee of R50.00 per ticket will be charged for changes.
Smoking, Drinking, Eating & Use Of Drugs
Smoking, drinking, Eating and the use of drugs are strictly prohibited in our vehicles. Failure to comply with the policy will have you instructed to disembark immediately or at the nearest stop.
Refunds
We do not work on a refund basis but can keep your ticket on credit for two months provided the cancellation is not less than 24 hours prior to the scheduled departure time. For emergency cancellations i.e the passenger has fallen ill or a family member has passed away and the passenger is no longer able to travel will need to be accompanied by a letter of admission to the hospital or a death certificate.
Passenger Late Arrival
Passengers are required to be at the departure point 15 minutes before the departure time shown on the ticket. Any seat not filled within 5 minutes prior to the scheduled departure time, may be offered for sale to standby passengers.
Should you fail to check-in within the allocated time prior to scheduled departure or board at the stipulated time, you will be regarded as a no-show and will forfeit your seat as well as the fare that is allocated to that leg of your reservation. A no-show is not entitled to a refund for the value of the service missed.
Tickets that are canceled shall not be refunded, but provided that same is done at least 24 hours prior to a departure time, an alternative booking (“the re-booking”) may be done for the next available seat on the same route and for the same passenger as the initial ticket. If such a re-booking is not done within the aforesaid 24 hour period no re-booking may be made.
No more than one re-booking will be allowed per ticket issued. Any increase in the cost / price of the ticket will be for the account of the passenger, payable immediately on making the re-booking. Any request for a re-booking must be accompanied by the original ticket. The reservations agency and/or Margate Coaches may at their own discretion, levy an administrative fee for a re-booking. Re-bookings may be made at Margate Coaches offices or at the authorized agency where the ticket was bought originally.
A R50.00 rebooking fee is applicable when making changes to the date or time of a ticket.
Ticket changes / rebookings / credits after hours Monday to Friday between 16:00-20:30 and Saturday, Sundays between 07:00-20:30 on +27 82 455 9736.
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