Frequently Asked Questions

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Before You Book

What information do I need in order to book?
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You will need the passengers name, surname, contact number and emergency contact number.

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I cannot find a route I want to book. What to do?
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Kindly call our reservation line on +27 39 312 1406 to make the booking manually.

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How do I pay for my transport?
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Payment can be made with a Visa or MasterCard, Credit, Debit and Cheque cards are accepted as long as it has been opened to online purchases.

 

Privacy and Security: Using a card to purchase Margate Mini Coach tickets is safe. All personal and card information is encrypted through secure server software to prevent any third party access to your data.

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What if I am pregnant?
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Unless you are in possession of a medical certificate stating that you are fit to travel, you are advised not to make a booking and board any any of our coaches.

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Before You Travel

What luggage entitlement will I have?
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Luggage is 1 standard suit case and one carry on. For international it’s two standard suitcases and one carry on.

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Where will I meet the driver when I arrive?
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One will meet the driver at the allocated stop as per ticket.

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What happens if I can’t locate my driver?
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If you cant locate the bus or driver, call us on +27 39 312 1406 for assistance.

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How long will the trip take?
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The trip will take approximately two and a half hours depending where your chosen destination is.

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Frequently Asked Questions

Will I be contacted if i am not on time?
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No clients will be contacted on the day of travel.

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Do we have baby chairs?
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Unfortunately not, you would need to provide your own.

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How do I book through Computicket?
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Please find the link below of a tutorial that will show you how. Click Here For Tutorial

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Is eating and drinking allowed in the coach?
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Eating, drinking and smoking is prohibited when boarding the coach.

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What time do I need to be waiting?
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15 minutes prior to departure time.

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What if my flight is delayed?
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Call us on 039 312 1406 with flight check-in time should a delay occur to enable us to see if we can assist with our next available coach. Please note that we are not liable for flight delays and we will only be able to assist as best we can on the day.

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Can I get a refund?
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We do not work on a refund basis but can keep your ticket on credit conditions apply, Terms & Conditions

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How do I get to the bus stop at King Shaka airport?
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