Frequently Asked Questions

Will I be contacted if I am not on time?Frequently Asked Questions about Margate Coach Airport Shuttle

No clients will be contacted on the day of travel.

Is eating and drinking allowed in the coach?Frequently Asked Questions about Margate Coach Airport Shuttle

Eating, drinking, smoking and the use of drugs is prohibited when boarding the coach, including electronic cigarettes.

What time do I need to be waiting?Frequently Asked Questions about Margate Coach Airport Shuttle

15 minutes prior to departure time.

What if my flight is delayed?Frequently Asked Questions about Margate Coach Airport Shuttle

Call us on +27 39 312 1406 with flight check-in time should a delay occur to enable us to see if we can assist with our next available coach. Please note that we are not liable for flight delays and we will only be able to assist as best we can on the day. Clients that adhere to the 90 minutes connection leeway will not be charged a re booking fee.

Clients that do not adhere to the 90 minutes connection leeway will be charged a R40.00 re booking fee.

Cancellations, can I get a refund?Frequently Asked Questions about Margate Coach Airport Shuttle

We do not work on a refund basis but can keep your ticket on credit provided the cancellation is not less than 24 hours prior to the scheduled departure time. For emergency cancellations i.e the passenger has fallen ill or a family member has passed away and the passenger is no longer able to travel will need to be accompanied by a letter of admission to hospital or a death certificate.

How do I get to the bus stop at Durban Airport?Frequently Asked Questions about Margate Coach Airport Shuttle

Once you have collected your luggage, look for Standard Bank. Take the Standard Bank exit on your left and the Public Transport Area is on your right.

Map For Reference

Can I put my ticket on credit?Frequently Asked Questions about Margate Coach Airport Shuttle

Tickets that are cancelled shall not be refunded, but provided that same is done at least 24 hours prior to a departure time, an alternative booking (“the re-booking”) may be done for the next available seat on the same route and for the same passenger as the initial ticket. If such a re-booking is not done within the aforesaid 24 hour period no re-booking may be made.

No more than one re-booking will be allowed per ticket issued. Any increase in the cost /price of the ticket will be for the account of the passenger, payable immediately on making the re-booking. Any request for a re-booking must be accompanied by the original ticket. The reservations agency and/or Margate Coaches may at their own discretion, levy an administrative fee for a re-booking. Re-bookings may be made at Margate Coaches offices or at the authorized agency where the ticket was bought originally.

What information do I need in order to book?Frequently Asked Questions about Margate Coach Airport Shuttle

The passengers name, surname, contact number and emergency contact number.

I cannot find a route I want to book?Frequently Asked Questions about Margate Coach Airport Shuttle

Kindly call our reservation line on +27 39 312 1406 to make the booking manually.

How do I pay for my transport?Frequently Asked Questions about Margate Coach Airport Shuttle

Payment can be made with a Visa or MasterCard, Credit, Debit and Cheque cards are accepted as long as it has been opened to online purchases.

Privacy and Security: Using a card to purchase Margate Mini Coach tickets is safe. All personal and card information is encrypted through secure server software to prevent any third party access to your data.

What if I am pregnant?Frequently Asked Questions about Margate Coach Airport Shuttle

Unless you are in possession of a medical certificate stating that you are fit to travel, you are advised not to make a booking and board any any of our coaches.

What luggage entitlement will I have?Frequently Asked Questions about Margate Coach Airport Shuttle

Local travelers are entitled to one standard suitcase and one carry on. International travelers are entitled to two standard suitcases and one carry on.

A charge of R50.00 can be made for any extra or non standard luggage. Note that Margate Coach / Margate Mini Coach has basic insurance for lost luggage, each passenger should ensure they are adequately insured.

What happens if I can’t locate my driver?Frequently Asked Questions about Margate Coach Airport Shuttle

If you cannot locate the bus or driver, call us on +27 39 312 1406 for assistance.

Can I change the name or route on my ticket?Frequently Asked Questions about Margate Coach Airport Shuttle

All Margate Coach / Margate Mini Coach tickets are strictly nominative and non-transferable between persons. This means that it isn’t possible to change or modify the name on a ticket.

What happens when I miss my service?Frequently Asked Questions about Margate Coach Airport Shuttle

Should you fail to check in within the allocated time prior to scheduled departure or board at the stipulated time, you will be regarded as a no-show and will forfeit your seat as well as the fare that is allocated to that leg of your reservation. A no-show is not entitled to a refund for the value of the service missed.

Do I need to collect my ticket(s) at Shoprite or Checkers?Frequently Asked Questions about Margate Coach Airport Shuttle

When booking our service it is not necessary to collect the ticket(s), one may board with the reference number received after paying for your ticket.

Do you have baby chairs?Frequently Asked Questions about Margate Coach Airport Shuttle

Unfortunately not, one would need to provide their own.

Where can I book your service?Frequently Asked Questions about Margate Coach Airport Shuttle

Bookings are available online click here to book now, through our reservation line on +27 39 312 1406, Pick n Pay Nationwide, Shoprite Nationwide, Checkers Nationwide, selected agents along the South Coast and at any Greyhound store nationwide.